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1) Times

• Doors open at 6pm on Wednesdays for The Galileo Royale. Arrive early to fully enjoy the magnificent views and delicious food that the restaurant has to offer.
• Movie starts between 7.30pm and 8.30pm. Start times vary depending on the time that the sun sets. Click here for details.
• Gates will be closed 15 minutes after the start of the movie. No ticketholders will be allowed in after this time.

2) Ticket sales

• All tickets are sold through Webtickets.
• Ticket sales are final, non-refundable and non-transferable to another night. Tickets can, however, be given to anyone to use and no name change is required.
• No persons will be allowed entry without a Webickets (printed or digital) ticket. No unredeemed gift vouchers or any other unredeemed vouchers will be allowed at the door.
• Refunds or exchanges will not be made for inadvertently booking the wrong show. Please check your booking carefully before paying.
• Shows with less than 10% ticket sales may be cancelled by the organisers up to 24 hours in advance.
• Movies are subject to change.

3) Rain or strong wind

• Light drizzle and tolerable wind will not cancel the event, so please come prepared. You may also keep an eye out on our website, Facebook page and Twitter page where we will keep you updated about the weather.

• If a movie is cancelled the day before or on the day of the event before doors open, we will inform the registered Webtickets account holder via email and SMS. You will then have the option of choosing another movie on another date or getting a refund. Please note that no refunds or exchanges will be given after 7 days from the cancellation date for any reason whatsoever.
• If a movie is cancelled after the doors have opened, you will have the option of choosing another movie on another date or receive a refund. The registered Webickets account holder will receive an email the following working day with instructions in this regard. Please note that no exchanges will be given after 7 days from the cancellation date for any reason whatsoever.
• If a movie has played for longer than half its length and we are forced to cancel, no refunds or exchanges will be given.

5) Availability

• The Galileo season runs from October to April every summer.
• Tickets are available to purchase from September.
• Tickets are limited, so book them ASAP to avoid disappointment.
• No tickets are available at the door and must be pre-booked, for catering purposes.
• Shows with less than 10% ticket sales may be cancelled by the organisers up to 24 hours in advance.

6) Restrictions

• No chairs or backrests are allowed to be brought into any of our venues.
• No alcohol or food is allowed into The Galileo Royale venues and will only be on offer by the venue.
• No pets allowed at any of our screenings.
• No smoking, including electronic cigarettes/vapes, is allowed anywhere except at the designated smoking area.
• It is a criminal offense to remove any Galileo property from the premises, including blankets, backrests, tables, games or any other equipment. Offenders will be prosecuted.
• Covid regulations will apply.
• Gates will be closed 15 minutes after the start of the movie. No ticketholders will be allowed in after this time.