Frequently Asked Questions
🎟️ BOOKING & TICKETS
Booking Tickets
Tickets start from R155, depending on your selected ticket package. Visit our Tickets page to view all available ticket options, including Front Row Duo, VIP & VIP+ ticket inclusions.
Children aged 4 and older require a ticket. Children under the age of 4 do not require a ticket unless otherwise stated for a specific event. Please also ensure that children meet the age restrictions applicable to the movie being screened indicated on each movie description.
Yes, provided the show is not sold out online. Tickets can be purchased at the door from R155, and only card payments are accepted. Pensioners must present a valid ID, while eligible students will need their Varsity Vibe code (sign up for Varsity Vibe here).
Tickets purchased online through Webtickets can be paid for using local and international cards, including Mastercard, Visa, American Express and Diners Club, Apple Pay and Google Pay. Webtickets also offers Instant EFT, SnapScan, Masterpass and Zapper, as well as the option to pay at all Pick n Pay or Boxer stores nationwide, including Pick n Pay Clothing and BP Express stores.
The Galileo ticketing is handled by Webtickets. Once your booking is complete, an email and SMS will be sent to you via Webtickets with a link to download your ticket and save to your phone, Google or Apple wallet. You can have your ticket scanned from your mobile device, provided that the barcode is visible, or you can print the ticket out and have it scanned. Please do not forget either your printed ticket or smartphone as we won’t be able to let you in without one of these.
Log in to your Webtickets profile and visit My Tickets, where your ticket should be available. If you still need assistance, please contact us on 071 471 8728 via WhatsApp or phone call, or email us at hello@thegalileo.co.za.
Webtickets Customer Support, available Monday to Friday: 08:00 – 17:00 / Saturday – Sunday and Public Holidays: 08:00 – 16:30
Whatsapp Support – +27 72 137 1226 (Chat only, no calls)
Call Centre – 0861999710
Email – info@webtickets.co.za
Changes & Cancellations
If a screening is cancelled, the Webtickets account holder will be notified by email and SMS. An email will also be sent explaining how to exchange the tickets for another screening or request a refund. Please visit our Terms and Conditions page for more information.
If a screening is cancelled, the Webtickets account holder may exchange the tickets for another movie on a different date or request a refund. All exchange or refund requests must be submitted within 7 days of the cancellation date. Requests received after this period will not be processed. Please visit our Terms and Conditions page for more information.
All bookings are final, and we do not refund or exchange tickets. Please check your booking details carefully before completing your purchase (date, day, venue, and movie). If you can no longer attend, you may pass your ticket on to friends or family.
Season Pass
The Galileo Season Pass is a discounted ticket bundle that gives you 6 movie credits for the price of 5. Each credit can be redeemed for a qualifying Warm & Comfy Ticket, which includes movie entry, a backrest and a blanket. Credits can be used for one show or across multiple shows, subject to the applicable terms and exclusions.
Read more about the Season Pass and full terms & conditions here.
Purchase your Season Pass through Webtickets. Once payment is complete, your credits will be added to your Webtickets account under My Passes. When booking an eligible Galileo screening, select Use Pass, choose the number of tickets you would like to redeem and complete the booking.Purchase your Season Pass through Webtickets. Once payment is complete, your credits will be added to your Webtickets account under My Passes. When booking an eligible Galileo screening, select Use Pass, choose the number of tickets you would like to redeem and complete the booking.
The Season Pass expires on 15 May 2027.
Loyalty Card
The Galileo Loyalty Card rewards our movie lovers for joining us for multiple movies under the stars.
You can collect your Galileo – Under the Stars Rewards Loyalty Card at the Webtickets table when you scan in at a movie screening. Alternatively, ask any member of the Cinema Crew for a card when you attend your next show.
It’s easy! Present your Loyalty Card at each movie screening to receive your stamp.
Collect 4 stamps and enjoy 1 FREE standard movie ticket!
Please note:
• Stamps cannot be collected for Free, Complimentary tickets or Gift Vouchers.
• Only one stamp may be collected per person, per screening, regardless of the number of tickets purchased.
• Your Loyalty Card must be presented to receive a stamp.
• Stamps may not be transferred between Loyalty Cards or combined from multiple cards.
• Only stamps collected on the same Loyalty Card may be redeemed for a reward.
• Stamps cannot be added retrospectively for previous screenings attended.
Once you have collected all 4 stamps, email hello@thegalileo.co.za with the following details:
• Your Name and Surname.
• Cell Phone Number.
• Loyalty Card number – printed on the front of the card.
• A photo of the front & back of the card.
• Indicate the date and movie you would like to attend.
After your completed Loyalty Card details have been validated, your free standard movie ticket will be issued during office hours.
Alternatively, you can arrive at the venue with your full card, check-in at the Webtickets table to receive a free Standard Ticket on the night, subject to the show not been sold out and excludes Special Show screenings.
Please note that free tickets are subject to the Loyalty Card Terms & Conditions.
Unfortunately, lost, stolen or damaged Loyalty Cards cannot be replaced. Please keep your card in a safe place, as stamps cannot be transferred to a replacement card.
The Loyalty Card expires on 15 May 2027. All stamps must be collected and the reward redeemed before the expiry date.
🌙 PLANNING YOUR VISIT
Before You Go
Light drizzle and tolerable wind will not cancel a screening, so please come prepared. Bring a warm top for evening in case it gets chilly.
Doors open at 6 PM during the week and 5 PM on Saturdays, Sundays and Special Shows. Please check your ticket for the specific Doors Open time.
We recommend arriving when the doors open so that you have enough time to scan in, collect any rented items, order food and beverages and find a spot to enjoy a picnic, socialise and relax before the movie begins.
Movies start at sunset which varies depending on the time of year and are generally between 7:30 PM and 8:30 PM. Please check your ticket for the specific Movie Start time.
Late entry may be permitted, but you will need to follow the instructions of the Cinema Crew to avoid disturbing other guests. Access may be limited at certain venues or Special Shows, so we recommend arriving before the advertised start time.
The finishing time depends on the movie’s running time and its sunset-dependent start time. Please refer to the movie listing for the film duration and allow additional time when arranging transport.
Comfort & Seating
Seating on the lawn is generally unreserved and available on a first-come, first-served basis within your ticket section. Our Cinema Crew will direct you to the appropriate area. Selected ticket packages such as the Front Row Duo, VIP and VIP+ or Reserved seating at Special Shows may include designated reserved seating areas.
Private chairs and backrests are not permitted in the movie area. You can purchase a Warm & Comfy Ticket or rent a backrest at the venue. If you require a private chair for medical reasons, please contact us at least 2 working days before the show to make arrangements on 071 471 8728 via WhatsApp or phone call, or email us at hello@thegalileo.co.za.
Yes! You are welcome to bring your own blankets, picnic blankets and cushions for extra comfort.
Yes. Galileo blankets and backrests can be rented at the venue, subject to availability. Rent a blanket at R15 and backrests at R25, with card or cash accepted.
We recommend bringing a warm jacket and any blankets, picnic blankets or cushions you would like for extra comfort. You can also rent a Galileo blanket or backrest at the venue.
Food & Venue Rules
A variety of food and drinks are available from local vendors, including options such as pizza, shawarmas, burgers, popcorn, sweets, cool drinks, coffee and alcoholic beverages. Halaal, vegetarian and gluten-free options are also available. Please note that the selection may vary by venue.
You are generally welcome to bring your own food, except at screenings hosted at Asara, Blaauwklippen, Morgenhof, Zevenwacht Wine Estates, and Norval Foundation, where outside food is not permitted. Any applicable restrictions will be indicated in the movie and venue description.
Outside drinks are generally permitted where venue restrictions allow. However, food and drink policies vary by venue, so please check applicable restrictions indicated in the movie and venue description.
No outside alcohol may be brought into Wine Estate venues and Central Park–Century City. Any applicable restrictions will be indicated in the movie and venue description.
Food vendors generally accept cash and card payments. Please note that payment facilities may differ at Winelands shows.
Yes. Bag searches may be conducted at venues with specific restrictions on food, alcohol or other items. Any applicable restrictions will be indicated in the movie and venue description.
Venue Rules
Dogs and other animals are not permitted at Galileo shows. However, dogs are welcome at selected “Dog Friendly” screenings at Central Park, Century City, where a limited number of dog tickets are available. Please contact us on 071 471 8728 / email hello@thegalileo.co.za at least 2 days before the show for pre-approval should you have a registered assistance animal.
Smoking, including electronic cigarettes and vaping, is only permitted in the designated smoking area.
Balloons are not allowed at any of the venues.
For the comfort and safety of all guests, items with an open flame, fireworks or laser equipment, large structures (tents/gazebos), raised seating that may obstruct other guests’ views, certain recreational equipment, animals, recording equipment, unauthorised promotional materials and selling of items of any kind is not permitted.
✨ SPECIAL OCCASIONS, SPECIALS & OTHER INFO
Discounts & Special Tickets
Yes! You can celebrate your birthday with a FREE Birthday Ticket during your birthday month. The ticket includes Standard Movie Entry only. A backrest and blanket can be rented at the show. Special Screenings are excluded. Follow the steps and view the full terms and conditions on our Birthday Special page here.
Yes. Guests aged 60 and over can purchase a discounted Pensioner Ticket. A valid RSA ID is required for verification, and selected Special Shows are excluded. The Warm & Comfy Pensioner Ticket is R155, and on Wednesdays, pensioners can enjoy a special R99 Pensioner Ticket. Read more about the Pensioner Special and full terms & conditions here.
Yes. Eligible students from accredited higher education institutions who are registered with Varsity Vibe can access a discounted Student Ticket. A valid Varsity Vibe code is required, and selected Special Shows are excluded. The Warm & Comfy Student Ticket is R155, and on Thursdays, students can enjoy a special R99 Student Ticket.
Read more about the Student Special and full terms & conditions here.
Celebrate at The Galileo
Yes! Submit the birthday guest’s name using the form on our Birthday Special page by 5 PM on the Monday before your show.
Visit The Galileo Marriage Proposals page for more information and complete the proposal request form at least 2 weeks before your preferred date. Please note that proposals cannot be arranged during selected Special Shows. All requests are subject to approval.
Gift vouchers
Treat family, friends or colleagues to a memorable movie experience under the stars! Each Galileo Gift Voucher includes one Warm & Comfy Ticket with movie entry, a backrest and a blanket. Visit our Gift Vouchers page for the purchase steps. Gift Voucher requests are processed on weekdays, excluding public holidays, between 9 AM and 3 PM.
Email hello@thegalileo.co.za with your voucher number, name, surname, mobile number and the full details of the movie you would like to attend. Your tickets will then be issued, subject to availability during office hours.
The expiry date is stated on the gift voucher. Vouchers must be redeemed before this date and cannot be extended unless otherwise specified in the applicable terms and conditions.
Group and Private Bookings
Yes. The Galileo welcomes birthday groups, company outings, school groups and other celebrations. For assistance with a group booking, please contact us with your preferred movie, date, venue and estimated number of guests. Group bookings of 20 or more guests qualify for a discount. Please contact us at least 7 working days before the show to make arrangements on 071 471 8728 via WhatsApp or phone call, or email us at hello@thegalileo.co.za.
Yes. Private screenings, corporate functions and branded events may be arranged, subject to venue and date availability. Please email rentals@thegalileo.co.za with your preferred date, estimated guest numbers and event requirements.
Getting There & Accessibility
Most Galileo venues offer wheelchair-accessible parking, pathways to the cinema lawn and food vendors, as well as accessible toilets for wheelchair users. Accessibility is limited at Asara, Allée Bleue, Plaisir Wine Estate and Norval Foundation, where the cinema lawn is accessed via steps or far from the entrance. Please contact us at least 2 working days before the show if you would like more information or need to arrange assistance at 071 471 8728 via WhatsApp or phone call, or email us at hello@thegalileo.co.za.
Our friendly and helpful crew will always do their best to assist with any accessibility needs you may have. Please contact us at least 2 working days before the show to confirm any accessibility restrictions and arrange assistance where needed. Contact us on 071 471 8728 via WhatsApp or phone call, or email hello@thegalileo.co.za.
Carers may request a complimentary Warm & Comfy Ticket when accompanying their cared-for person. Please email at least 2 days before the show, provide the cared-for person’s ticket number, for the request to be reviewed. Please contact us on 071 471 8728 via WhatsApp or phone call, or email us at hello@thegalileo.co.za.
Showcase Your Brand
Yes, but only by prior arrangement with The Galileo. Brand activations, sampling, on-screen advertising, and partnership opportunities are available for businesses looking to engage directly with our audiences. For more information and a rate card, please email marketing@thegalileo.co.za.
Movie Restrictions & Format
All guests are responsible for checking and complying with the Film and Publications Board age restrictions for each movie. The applicable age rating and parental guidance information are displayed on the individual movie listing. Guests who do not meet the required age restriction may be denied entry, so please check the rating before booking.
Foreign-language films are shown with English subtitles. As a suggestion for hearing-impaired guests, you can download the app called ‘Subtitle Viewer’ where you can search for the film and play the subtitles as the film plays on the big screen. *Please check the app to ensure the movie is loaded, we cannot guarantee the accuracy and availability.https://apps.apple.com/us/app/subtitles-viewer/id877811411
Still Have A Question?
We’re here to help! If you can’t find the answer you’re looking for, please contact us and our team will get back to you.